Safety First Shopping
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Holy Ship!
We produce and ship fast, really fast. In fact, producing your products in 24 hours has always been our practice... we hate waiting, too!
(Exceptions: Please note that Sizes 3XL-5XL take slightly longer than 24 hours to ship *those sizes are best thing sold fast*)
Achieve Total Happiness
Your satisfaction is our top priority. If you're not absolutely satisfied with your purchase, you can return it for a full exchange, credit or refund within 15 days of receipt (regardless of customization)*
* Some ACT products are subject to special return restrictions.
Returning Damaged / Defective Items
In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team. In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.
If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to ACT for inspection before a determination can be made as to the state of the product.
Who covers the return shipping cost?
ACT will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a ACT representative to be defective.
For all other cases, return shipping costs are the responsibility of the customer.
How to request an RMA (Return Merchandise Authorization)
Contact Customer Support through the online "Contact Us" form to request Return Merchandise Authorization (RMA) number. You must make this request within 2 days of receiving the shipment.
Be sure to specify the reason for the return request in the body of your "Question," and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color) or a refund.
Select "Return Authorization Request" as the topic for your contact.
Once the topic is selected, you will be asked to define the product that you are requesting authorization for.
Ship the package to:
AZ Custom Tees
#457
4500 N Oracle Rd, Tucson, AZ 85705